Refund Policy
At AmberPlain, we are committed to ensuring the satisfaction of our customers. However, we understand that sometimes, you may need to return an order. This Refund Policy outlines our policy regarding refunds and returns for orders placed on our website, amberplain.sbs.
Order Cancellation
If you wish to cancel your order, please contact us immediately at +44 20 7946 0958. Orders can be cancelled before they are sent out for delivery. In such cases, we will refund your payment in full using the original payment method. Unfortunately, if the order has already been dispatched, we will not be able to cancel it.
Incorrect or Damaged Orders
In the unlikely event that your order arrives damaged or incorrect, please contact us within 24 hours of receiving your order at +44 20 7946 0958. We will require a photo of the damaged or incorrect item, and upon verification, we will either send you a replacement or issue a refund in £.
Returns Due to Change of Mind
We do not accept returns due to change of mind or incorrect orders placed by customers. As we sell perishable goods, it is important to double-check your order before placing it.
Refunds
If you are eligible for a refund, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, depending on your card issuer’s policies.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Non-Refundable Items
Please note, we cannot accept returns on gift cards, special orders, or promotional items.
Refund Contact Information
To request a refund or to address any questions regarding our Refund Policy, please contact us at the information provided below:
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
- Website: amberplain.sbs
Policy Modifications and Updates
AmberPlain may update this Refund Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The policy was last updated on April 1, 2023. Please review it periodically.